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ZenDesk Pro
A support system that helps teams reply faster.
Classification
Client Project
Industry
SaaS / Customer Support
Engineering Stack
Node.js, Python, React
The Problem
Support agents were overloaded, and response times were becoming harder to maintain.
What We Built
Scaleup Infotech built suggested replies, ticket categories, routing rules, satisfaction surveys, and support dashboards.
SaaS / Customer Support
ZenDesk Pro
Enquiry
Growth
BuildUXSEO
Engineered Features
AI Reply Suggestions
Automated Ticket Routing
Support Analytics
Customer Feedback Loop
Multi-Agent Panel
Technology Stack
Node.js Python React ElasticSearch
Delivery Process
Phase 01
Data Training
Trained AI on 18k+ historical tickets.
Phase 02
Development
Built the server setup and agent dashboards.
Verified Results
Ticket routing and support task handling
Response tracking and customer conversation history
Admin dashboard for teams, queues, and reporting
"The support features made ticket routing and replies easier for the team."
Client Feedback
Project Stakeholder
Ready to Build Scale?
Discuss your requirements with our engineering team and get a technical roadmap.